Continental to make workshops fit for the future
Wednesday, August 01, 2018
At this year’s Automechanika, technology company Continental will be presenting customer-oriented solutions and answers to future challenges in the vehicle workshop with new solutions, products and service concepts from its entire range for the automotive aftermarket.
Peter Wagner, head of aftermarket and small-batch business says, “At Continental we are the partner with whom our customers can secure their future in the rapidly changing automotive aftermarket. In the future, products will be a means to an end and only parts manufacturers who can combine their product expertise with services and offer integrated service solutions as a result, will actively shape the aftermarket business.”
Continental says that in the future workshops with good knowledge in areas such as e-mobility, driver assistance systems and remote diagnostics will have a competitive advantage. In the future, Continental will support workshops with its own bonus program, which will reward the loyalty of customers, and at the same time promote the development of knowledge. Every time a Continental product is purchased, registered workshops can collect points and redeem them online by simply scanning the product label. Workshops can use these points not only for bonuses, but especially for training. Automechanika will see Continental present its loyalty program to the public for the first time.
The company will also be presenting a new concept for controlling service processes and accessing repair information by voice command. Aimed at optimizing workshop processes, the project is being carried out in cooperation with TecAlliance and is another step towards full digitalisation. The company is also continuously developing its Remote Vehicle Data Platform (RVD) for the connected car segment.
At Automechanika Continental will also be presenting an expanded OE aftermarket parts programme. This will include wipers and batteries, turbo chargers and brake discs as well as greater availability of its popular PRO-Kit, which offer a complete package with two timing belts and drive components and now a water pump. Complete packages with V-ribbed belts and a water pump are also being added to the range.
The Continental stand is in the Forum, Booth A03/05.