In an effort to level the competitive playing field between main dealers and independent garages, ZF Aftermarket has teamed up with software provider PECUVi Automotive to offer its ZF [pro]Tech members access to ‘My Service Trust’ video check service, at special rates.

The service allows technicians to send customers, via an iOS compatible device, HD video clips and quotes for additional work they’ve identified during a service or repair. ZF says this helps to build customer confidence by increasing transparency and value for money. 

Matt Shakespeare, technical sales manager, ZF Aftermarket explained, “The founding philosophy of the ZF [pro]Tech initiative is to ensure that the independent aftermarket has the same competitive access as the main dealers to the technical information which will enable them to cater for the vehicles of the future and secure business growth. This opens the door to another service which the vehicle manufacturer main dealers have had access to for some time.”

Designed specifically for independents the ‘My Service Trust’ video solution provides two levels of support. ‘Base’ includes 30 HD quality videos, to highlight detailed urgent and advisory repairs, per month and ‘Premium’ 150. Both are offered to ZF [pro]Tech Plus & Start members at a reduced price. This means the cost of this is a fraction of the price of the number one system used by main dealers. This offer includes unlimited users per subscription, no licence fee and a customer landing page that can be branded to the garage’s individual business.

For those without access to iOS hardware, there is a sign up kit which includes: 32GB iPod Touch 7th generation, charger, protective case and a hand-held grip.
    
PECUVi Automotive says more than 80% of franchised businesses use a similar system. The company also believes the system is a game changer, with figures suggesting average work conversion rates of up to 25%.