GaraShield provides boost for independent garages

Friday, April 02, 2021

GaraShield, the new digital workflow platform exclusively distributed from TMD Friction, is offering garages the ability to manage the complete customer and vehicle workshop journey, leading to increased efficiency and an enhanced customer experience.

The platform was born in a garage, with the clear objective of making it easy for the mechanics to follow and document their work without any additional time requirements. It is a web and tablet-based platform that ensures vehicle maintenance and repair is protocolled and documented, easily and transparently.

Owner of Avia Autos, in Bridgend, Wales, Hayley Pells, has embraced the system, "GaraShield provides my independent garage with all the tools needed to carry out an efficient job. From access to technical data, quality checking, job management and reporting information."

GaraShield can be used directly on the vehicle and gives the technicians a clear task description with all the necessary process steps for a specific vehicle model. The new platform has an interactive user interface including work steps to be carried out, which can be confirmed with just a click, and vehicle defects and/or faulty parts can be described easily and documented with photos and videos.

Since GaraShield can be integrated into existing IT solutions, this information can be made available in real time to everyone involved, internally to procure the right spare parts and to design the job handover reliably, for example, or externally to inform the customer about the status of their repair at any time.

Hayley said, “Historically we’ve used lots of different platforms and paper to share information, images and videos with our customers. Garashield means we can send one quick and easy report to our customers that allows them to take the time to read through and make an informed decision on whether they want to proceed with the work.”

Scott Irwin, Head of Technical Training at TMD Friction says, “Digital is the direction of travel, but past digital concepts have proven to be too complex or interfere too much with the technicians work processes. GaraShield plugs this gap, offering workshops an easy-to-use online platform encompassing everything they need.”

You can read more about Garashield at