As well as providing fast access to vehicle data, coupled with comprehensive vehicle coverage, Bosch ESI[tronic] 2.0 Online software, together with the Bosch KTS diagnostic system, also offers access to known workshop solutions, for a faster first time fix.
In its latest online information article, “KTS Diagnostics Made ESI series”, Bosch aftermarket builds user knowledge about finding fixes faster. The Known Fixes feature, helps the workshop technical team, take their efficiency to the next level.
Bosch says, “With the online knowledge exchange growing by the day, many workshops are turning to Google for their repair instructions. While the internet is a huge data source, many results are unvetted and unverified. Leaving a lot of time-consuming legwork for your team, even if the initial search goes smoothly. By aggregating knowledge from across a worldwide diagnostic community of 75,000 experts, Experience Based Repair (EBR) - Known Fixes, cuts out potential hours wasted searching the web.”
From the technical hotline and internet forums to trending Google searches, the EBR-finder utilises an innovative algorithm, to identify common problems from across a wide variety of sources and alert Bosch experienced ESI[tronic] SIS authors, of any emerging challenges being experienced in the field. This expert team then check the entries for plausibility and validate the data to create Bosch-quality content, to guide technicians through the fix.
Users can find the most popular fixes, fast. Thanks to the feedback feature, they can also rate a fix – helping them to easily see the industry’s best-ranked solutions. It also enables users to have their say on how useful they found a particular fix. Technicians can also quickly and easily search the Bosch database of fixes by keyword, with every result Bosch approved.
For consistency and reliability, every Bosch approved fix, follows the same format covering, Compliant, Symptoms, Possible causes and the all important remedy.
Bosch says that quick and reliable repairs are the foundation for excellent results and satisfied customers. With more than 1,500,000 real life use cases – and growing – it’s never been easier to find the right solution for a problem. As on online service that is updated automatically, EBR - Known Fixes will always bring users the very latest repairs and adaptations from the ever-growing Bosch database.
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