As part of its “We Care 4 You” strategy, Valeo has introduced Connected Assistance, an innovative new service based on augmented reality.

We Care 4 You is a range of value added services which help workshops tackle issues such as improving repair time, success rate, costs and above all customer satisfaction. To assist with this Connected Assistance provides a further boost to the Valeo hotline service.

The Valeo Technical Hotline is part of the Tech’Care program and answers calls all over the world and allows its customers and workshops to get product support on fitment issues, product application or cross reference enquiries. Using a customised CRM tool, Valeo Service is able to follow up and analyse workshops requests in order to better understand and answer the needs like identifying fitting issues in order to provide suitable technical bulletins.

With the Connected Assistance, Valeo will offer a new interactive and visual support feature of the Technical hotline for its customers. In some cases, the Valeo Tech’Care hotliners can solve technical problems faster and better by seeing what the user sees instead of only using the telephone.  The Valeo hotliner remotely takes over the control of the technicians Smartphone, tablet or diagnostic tool camera to see directly the user’s problem and gives advanced and customised support. This unique and interactive service fills the gap between a regular hotline and an onsite operation. It also has the potential to improve customer satisfaction, increase 1st time fix rate, reduce repair time and cut costs.

To find out more call 0044 1527 838 300 or email vsa.uk.technnical.mailbox@valeo.com