GatesTechZone is the online resources designed to solve many mechanical mysteries that garages commonly encounter. The digital platform at www.gatestechzone.com includes a huge wealth of technical information and provides technical support to mechanics 24-hours a day.

The latest mystery solved by the Gates Tech Team concerned 1.6 and 2.0 engines in certain VW Group vehicles, including many VW and Audi models. The OE tensioners on some vehicles look completely different to the replacement parts supplied inside the aftermarket boxes, causing confusion and delay in repairs.

However, subscribers to the free Tech Tip service at the GatesTechZone website receive direct emails about technical updates, changes to recommended installation procedures and parts innovations as they emerge. When Tech-Tip No.12 was sent out, it solved the VW mystery, speeded up repair procedures and has taken pressure off technical help lines.

Tech Tip 12 explained that although Gates and another OE parts manufacturer (Litens) are suppliers of the timing belt drive systems on these vehicle ranges, there are visual and physical differences between the tensioners designed for the same systems. Gates Darren Spooner said, “The Gates tensioner is a Single Eccentric (off-centre) design. The Litens tensioner is ‘Double Eccentric’. It is vital that mechanics appreciate that although the parts look different, they will both fit the appropriate applications. It is also important that they understand that the installation procedures for each tensioner is different.”

Installers can receive Tech Tips straight to their inbox and see the VW tensioner Tech Tip by signing up for the  free service at www.gatestechzone.com/en/register.