Original equipment wiper manufacturer, TRICO, is reminding technicians of customer care best practice when it comes to wipers and the valuable sales opportunities this can create.

TRICO say that due to COVID-19 and the suspension of vehicle testing there have been far fewer vehicles visiting workshops. This means that when drivers do bring their vehicles in for service or repair, technicians need to ensure that in addition to the work requested, they also check that the vehicle is roadworthy. This should include checking items such as wiper blades to see if they need replacing.

TRICO’s Senior Brand & Product Manager, Sam Robinson, said, “Even though they’re safety critical items, wiper blades can often be over looked by technicians. Because they wear gradually, their performance s rarely considered by drivers. However, when it rains, they are completely reliant on their wipers to clear the screen and provide the vision they need to drive safely. Wipes should be checked regularly and replaced when necessary, although we’d recommend a new set at least once a year, irrespective of their condition.”

Sam adds, “Drivers do not rush to a workshop for new wiper blades at the best of times, so, particularly in light of the suspension of testing, technicians need to be proactive. They are not expensive items and once the facts are highlighted, drivers are generally willing to have them replaced, which is where we step in to provide the premium quality products required.”

Sam points out that TRICO offers a complete range of OE quality wipers, including conventional, hybrid, beam and rear blades. These are available from stockist across Ireland.