Rapid access to advanced technical information is becoming more and more important to bodyshops and Thatcham says it is leading the way in this field with a fast response Technical helpline.

The automotive research centre says its escribe Premium and Essential package subscribers are now benefitting from an unrivalled response time on technical enquiries, with over two thirds of those using the service receiving a detailed response within 2 hours, well within the guaranteed 24 hours service estimate.

Thatcham says that of over 300 enquiries processed each day, nearly 100% of all enquiries were fully answered within the first response. “We’ve invested heavily behind the scenes in smarter processes and improved systems to ensure our helpline service response is absolutely second to none,” said Thatcham’s Head of Development Daniel Payne.

One of the UK’s largest repair networks, Just Car Clinics, use the Helpline across 26 of their sites. Charles Dutton, Key Account Audit Manager at JCC commented, “Any specific method requests that we submit via the Thatcham Helpline are now achieving a much quicker response time, and the concise, clear and accurate information that comes back is essential to helping us meet the challenges of cycle time improvement and profitability.”

Thatcham Senior Commercial Manager, Matthew Wright says escribe subscribers already enjoying instant access to methods covering over 80% of the car parc. He comments, “Providing safe, quality repair methods to our customers as quickly as possible is a key part of the service we offer. We understand that a quick response means they can provide a great service to their customers in turn. This is just one of the fantastic services we have transformed in 2014 to support our bodyshop customers.”

For further information on all escribe package options visit www.thatcham.org/escribe.