MAM Software has reported very satisfactory results in its 2017 customer satisfaction survey. Customers were asked in particular questions regarding staff professionalism, knowledge and response times and responses showed that a high percentage of MAM customers were satisfied with the service that they received.

Respondents praised MAM support staff courtesy, with 94% expressing satisfaction, while 89% of respondents were satisfied with staff professionalism. 82% expressed positive satisfaction with staff's ability to explain clearly and 88% were 'very' or 'quite' satisfied with willingness to help with issues. Survey participants left comments saying staff were "very efficient and reliable".

Overall, 77% of respondents expressed that they were satisfied with the services they had received in the last 12 months, one saying that MAM "provide attentive customer care and staff are very helpful with issues raised."

The survey results further reflected a strong sense of brand loyalty from respondents, with 85% expressing that they were likely to remain a MAM customer going forward. Also, 7 out of 10 survey participants said that they were likely to recommend MAM to other people.

"We're delighted with the results of our customer survey, and we'd like to thank those who took part for all their feedback," said Robin Darnell, Operations Director at MAM Software. He added, "Our reputation is very important to us, and we're thrilled that our customer base is happy with the service we provide. We will continue to work with the feedback we have received and continue to strive to improve our products and services."