Aftermarket software supplier Klipboard has provided a practical insight into how ePOD, an app integrated with its Autopart system can streamline motor factor deliveries. 

The 7 branch York Motor Factors (YMF) network has transformed it business, moving away from a paper based manual system, which was not only time consuming, but also more prone to errors.  

As a result, the business decided to implement ePOD, an app integrated with Autopart, which allowed YMF’s drivers to log deliveries in real time using a mobile device. They can now capture signatures, take supporting photos, timestamp deliveries and record GPS locations on the spot- all without needing to return to base to input data. “For our drivers, ePOD was highly intuitive and easy to use- we were up and running within a day,” said YMF Chairman, Tom O’Brien. 

Tom added, “Teams could now see which deliveries had been completed whilst drivers were still on the road creating faster, more confident responses to customer queries.”

Customer service wasn’t the only area to benefit. Internally, the business gained a much clearer audit trail. Paper logs were replaced with accurate digital records, reducing confusion and admin workload. “It’s helped auditing and tracking by continually providing greater clarity. We’ve taken away the guesswork and that’s had a real impact on data quality,” Tom noted.

Having seen strong results at its busiest sites, the business is now rolling ePOD out across all branches. The business is now also looking into additional tools within Klipboard’s platform to support its wider digital transformation. Tom says, “ePOD helps us with our overarching goal of digital change management, not just for operations, but for our teams. It runs like clockwork.”