Radius Components transforms customer experience with MAM Software

January 23, 2024
Radius Components transforms customer experience with MAM Software
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The commercial vehicle aftermarket parts sector in Ireland has been highly competitive and fast moving in recent years and one company that has been at the forefront of its development, since it was established in 2013, is Dublin based Radius Components.


The company has been a major success in the market due to its innovative customer focused approach and one of the key elements within this has been the use of MAM Software’s Autopart system. 

Prior to their introduction with Autopart, the company had relied on alternative software but was quick to see the possibilities of the streamlined solutions that MAM Software had to offer. After conducting some research and experiencing software demonstrations, they were sold on the product.

Autopart, MAM Software’s versatile business management system, is available in both traditional on-premise and cloud based form. Ultimately, it aims to boost profitability by optimising manufacturer, distributor, motor factor and online parts retailer processes in an easy-to-use package.

Christy Deegan, Managing Director, at Radius says that Autopart has given his company the tools they needed to manage stock efficiently and interface easily with suppliers. He comments, “It transformed our customer service, making interactions more user-friendly. We appreciate the fact that it’s a very forward-thinking system and it definitely suits the way that our business operates. It’s easy to navigate around Autopart and it’s a very captive system which means we can update records quickly and effectively.”

The software’s impact additionally extended to their financial and operational decisions. Autopart enabled them to set budgets, make informed stock decisions and transform their customer service whilst giving the team access to insights with sales patterns throughout the year.

Christy states that being among the first to adopt the software in Ireland allowed Radius Components to stay ahead of the curve and stand out in a competitive market. He said, “Autopart is very user-friendly from both our side and the customer’s side. It has assisted us in things that you don’t often think of on a day-to-day basis such as keeping tabs on payments and outstanding invoices. Those smaller tasks often make a great difference in the big picture.”

Christy adds, “We are maximising the use of the tools available within the Autopart system and we believe that the way forward for us is to look at the different features available to us through Autopart. We’re keen to look into the barcoding system as we believe this will speed up our operations significantly.”

Mick Forrest, Director at MAM Software added, “With Autopart, we want to give users the power to provide an unparalleled customer experience. When it comes to stock management, Autopart ensures you have a real-time, accurate view of your inventory and it opens up new avenues for online trading thanks to integration with various e-commerce solutions. We hope that through Autopart, we can deliver a transformative experience that drives businesses forward.”

For more information visit www.mamsoftware.ie
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