The Original Equipment Suppliers Aftermarket Association (OESAA) promotes the use of OE parts in the aftermarket by providing workshops with information, tools and training which allows them to maximise the benefits of using components from original suppliers. 

In order to practically demonstrate the benefits of this, members of the OESAA team recently visited the Autoworks Service Centre in Birmingham and spoke to owner, Andy Wells, a strong advocate of OE parts. 

Andy describes himself as a “problem solver” and highlighted the sometimes chaotic yet fulfilling nature of his work. He said, “We have a dedicated team, including front-of-house staff and technicians, that have a united focus on customer service, quality and efficiency. Autoworks has grown to be a reliable one-stop-shop for customers.”

Andy’s commitment to OE products shines through in his preference for renowned brands, such as Brembo, Schaeffler and VARTA. These brands, members of OESAA, have earned Andy’s trust due to their quality, minimal comebacks, and excellent customer service. He comments, “The emphasis on OE extends beyond personal preference, it is a strategic decision. Brands like Brembo, for example, known for its quality brake components, provide not only reliability but also additional benefits, such as comprehensive fitting kits, which ensure a quality, quick and easy job. This reduces comebacks and satisfies our customers.”

Andy also touched upon the day-to-day task of running a garage. He acknowledged the challenges of parts availability, a common struggle for many in the industry, before shedding light on how Autoworks manages bookings efficiently to minimise delays, with a lead time typically ranging from two to three days. He said, “The biggest challenge, however, is recruiting skilled technicians. There is the ‘skills gap’ to contend with, we must dispel the myth that working in the sector is dirty and undesirable, a successful and enjoyable living can be made in this industry, with the right tools and attitude.”

He adds, “I have employed several apprentices in the past, looking to offer them a door into the sector and give them a platform to thrive. It’s important that the future of the industry is looked after, so I’m always keen to bring on the next generation of talent and nurture them to becoming full-time, long-term members of the Autoworks family.”

While the industry makes strides to attract younger talent, such as OESAA with its Academy Live college events, Autoworks remains committed to promoting a positive image and offering competitive salaries to its technicians.

The discussion extended to the practice of fitting customer-supplied parts, with Andy, staunchly, expressing the garage’s refusal to accept them due to sourcing and warranty concerns, not to mention the potential for complications in the repair process.

Andy also pointed out that In the ever-evolving automotive world, staying informed is crucial. Autoworks actively follows social media updates from its suppliers and values the support and technical expertise provided by Schaeffler and its renowned and trusted REPXPERT portal.

Andy said, “Our commitment to quality extends to adapting to new technologies. We are receiving more and more EVs and hybrids, meaning we must be prepared for that. I am an IMI Level 3 and 4 EV technician, meaning we’re able to take on the work that others might have to turn down.”

For more information visit oe-suppliers.org